Category Archives: Writing

IT Technical Resume

The Technical Support Officers provide technical support to the customers by solving their technical problems through electronic mediums or by face to face. They also configure the hardware programs and trains the clients for solving the technical problems by themselves.


Sample IT Technical Resume


Mr. Jonathan Wilson
16 Goonan Rd
Hooksett, NH 03106-2612
Cell: (602) 642-6721
Email id: jonathanwilson@yahoo.com
 

Career Objective

Seeking a position of a Technical Support Officer in an organization where I can use my technical abilities and potentialities for the progress of the organization.

Summary of Skills

  • Excellent communication and written skills as well as technical skills
  • Problem solving skills and good organizational skills
  • Ability to handle the clients and solve his/her queries
  • Knowledge of Internet and computer hardware and software as well as an ability to analyze the problem
  • Ability to guide the client for resolving the technical problems and good interpersonal skills
  • Good organizational skills and ability to provide the best service to the clients
  • Ability to think critically and research as well as an ability to maintain the data
  • Ability to provide the technical support to the clients and ability to grasp as well as follow the instructions
  • Ability to maintain the computer system and networks of the organization
  • Ability to present the technical information to the clients for the effective results

Educational Qualification

Bachelor’s Degree in Computer Science from EWR Organization, Hooksett in the year 20XX

Certification

Hardware Networking from SCF Organization, Hooksett in the year 20XX

Technical Skills

Extensive knowledge of Contact Management System (CMS), database software, and Internet software as well as word processing software

Membership

Member of the DCV Technology Organization, Hooksett

Professional Experience

Currently working as a Technical Support Officer in SCD Organization, Hooksett from September 20XX till date

Responsibilities

  • Providing technical support or guidance by resolving the technical problem of the customer through emails, phone calls, and by in person
  • Providing training programs to the customers for using the different software and hardware products
  • Identifying the technical problem and resolving it or directing customers that how to solve the problem
  • Examining the operating system of computer and installing software in the computer
  • Changing the parts of the computer for resolving the technical problems if required
  • Comprehending the problem, fixing it, and resolving it as well as troubleshooting the system and network problems
  • Communicating with clients regarding the technical problem they are facing and solving it

Worked as a Technical Support Officer in ERT Organization, Hooksett from December 20XX to August 20XX

Responsibilities

  • Configuring computer hardware operating system and application programs
  • Troubleshooting the network and system problems as well as diagnosing the whole operating system for fixing the problem
  • Interacting with clients regarding the technical problem and providing them solutions as well as carrying out the electricity safety checks on computer tools
  • Pursuing the written instructions and diagrams for solving the technical problems as well as maintaining the good relationship with clients for the better results in work
  • Testing and assessing new technology and checking out the strength of it for effective results
  • Using the new application programs and providing the technical support to clients as well as clarifying their doubts

Awards

  • Best Technician Award from WSX Organization, Hooksett
  • Best Assistant Technician award from FVB Organization, Hooksett

An IT Technical Support resume would aid you for creating a perfect resume for the described post.